Please check the following points to solve the problem:

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

1. Check that you use the paper that meets our specifications.
   > Click here to see the details of the recommended paper.
    
2. Make sure that the two gray levers inside the back cover, one on the left-hand side and one on the right-hand side, are in the up position.
   

    

3. Choose Improve Toner Fixing mode in the printer driver.
   
   For Windows printer driver:

    

   1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
   2. Click the Advanced tab and click Other Print Options....
      
       
   3. Choose Improve Print Output in Printer Function, and choose the Improve Toner Fixing option. Then click OK.
      
       
   4. Click Apply => OK.

    

   
   For Windows BR-Script printer driver:

    

    

   1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
   2. Click Advanced....
   3. Choose Improve Toner Fixing for Improve Print Output in Printer Features, and click OK.
      

   
   
   For Mac OS X CUPS printer driver:

    

    

   1. Open the Print dialog. (Click here to see the details of how to open Print dialog.)
   2. Choose Print Settings from the pane pop-up menu. Click the Advanced tab and click Improve Print Output....
      
       
   3. Choose the Improve Toner Fixing option, and click OK.
      

    

    

    

   For Mac OS X BR-Script printer driver:

    

    

   1. Open the Print dialog. (Click here to see the details of how to open Print dialog.)
   2. Choose Printer Features from the pane pop-up menu.
   3. Choose General 2 (Set 3 for Mac OS X 10.4) for Feature Sets, and choose Improve Toner Fixing for Improve Print Output.
      
      
       
4. Make sure that the media type setting in the driver matches the type of paper you are using.
   
   If the problem continues, change the printer driver setting in Media Type to a thick setting with reference to the following table. For example, if you have set the Media Type in the driver to Plain Paper, change it to Thick Paper.
   
   
   Media Type options

   	For plain papers	For envelopes
   thicker thinner	Thicker Paper Thick Paper Plain Paper Thin Paper	Env. Thick Envelopes Env. Thin

    

    

5. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

    

   • > Click here to see the details of how to install the drum unit.
   • > Click here to see the details of how to install the toner cartridges.