HL-5380DN
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FAQs & Troubleshooting |
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
Note: The LCD names for the paper trays are as follows.
| Tray type | Tray name |
| Standard paper tray | TRAY1 |
| Optional Lower tray | TRAY2 or TRAY3 |
If a paper jam occurs inside the paper tray, follow these steps:
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Pull the paper tray completely out of the printer.
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Use both hands to slowly pull out the jammed paper.
- Put paper below the maximum paper mark. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
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Put the paper tray firmly back in the printer.
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Open the front cover and close it to resume printing.
DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.
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