Model discontinued. This page is no longer updated.

HL-2700CN

FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM E" error appears on the LCD. What should I do?

If there is a paper jam in the upper part of the duplex unit, follow these steps:

 

  1. Open the duplex back cover.

  2. Open the duplex inside unit.

  3. If the paper is caught in the lower exit of the duplex unit, remove the jammed paper by pulling it out slowly.

  4. If the jammed paper is at the upper exit of the duplex unit, remove it by rotating the green pinch roller downwards to feed the paper out through the exit of the unit.

  5. Close the duplex inside unit and the duplex back cover.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2700CN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.