I get an error message and cannot update the firmware. (Windows 10 or later)

To update the firmware, do the following:

 

  1. Turn the printer on and connect your computer to the printer using a USB cable.
  2. Download Firmware Update Tool from the [Downloads] section of this website.
  3. Extract the files from the downloaded ZIP archive, and then double-click "PtTrExp.exe" to install the tool.
  4. Click the [Transfer] button.
    Transfer button
  5. When the following error message appears, click [OK].
    Error message 1
  6. Click the [Transfer] button again.
    Transfer button
  7. When the following error message appears, click [OK].
    Error message 2
  8. Click the [Transfer] button again, and this time the firmware update will be completed.
    Transfer button
     

If the above steps do not resolve the issue, do the following:
 

  1. Turn the printer off. 
  2. Press and hold down the following keys/buttons to turn the printer on in Transfer mode. 
    <PT-D410/D450/D600/E500/H500>
    Press and hold down the [Preview] key and the [Power] key until the printer turns on.
    <PT-P700>
    Press and hold down the [Editor Lite] button and the [Power] button for more than 5 seconds until the printer turns on. 
  3. Connect your computer to the printer using a USB cable.
  4. Download Firmware Update Tool from the [Downloads] section of this website.
  5. Extract the files from the downloaded ZIP archive, and then double-click "PtTrExp.exe" to install the tool.
  6. Click the [Transfer] button to update the firmware. 
    Transfer button

질문의 대답이 없는 경우 다른 FAQ를 확인했습니까?

설명서를 확인했습니까?

도움이 더 필요한 경우 Brother 고객 서비스에 문의하십시오.

내용 피드백

지원을 개선하는 데 도움이 되도록 아래에 피드백을 제공하십시오.

1단계: 이 페이지의 정보가 얼마나 도움이 됩니까?

2단계: 추가할 의견이 있습니까?

이 양식은 피드백용으로만 사용됩니다.