If the machine’s software is old, Disney pattern may not be read.
Update the machine’s software to the latest version. Click here to go to the software download page.
Cause / Solution 2
Disney pattern you selected is not available for your machine.
Disney patterns can only register one cutting machine per activation code.
The machine you tried to read the Disney pattern is different from the machine you chose that was selected when you activated the Disney content with CanvasWorkspace. (Machine number does not match)
Read the Disney pattern with the machine that was selected when you activated its content.
Depending on your model, Disney pattern collection is sold separately.
When selecting the Calligraphy pattern
Cause / Solution
The calligraphy pattern you selected is not available for your machine.
Calligraphy patterns can only register one cutting machine per activation code.
The machine you tried to read the pattern is different from the machine you chose that was selected when you activated the Calligraphy content with CanvasWorkspace. (Machine number does not match)
Read the calligraphy pattern with the machine that was selected when you activated its content.