MFC-J2320

FAQs & Troubleshooting

FAQs & Troubleshooting

Improve poor print quality.

Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any issue that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.

 

Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.

 

Below are instructions for improving the following:

 

  • Horizontal lines in text or graphics
  • Blank text
  • Blurred or faded text and images

Follow the instructions that apply to your issue.

 

Section 1: Checking the print quality and cleaning the print head
 

  1. Press Ink(Ink) > Improve Print Quality > Check Print Quality.

    You can also press Settings(Settings) > Maintenance > Improve Print Quality > Check Print Quality. 

     
  2. Press Start. The machine begins printing the Print Quality Check Sheet.
  3. Check the quality of the four color blocks on the sheet.
  4. The Touchscreen asks you if the print quality is OK.

    Do one of the following:

     

    • If all lines are clear and visible, press No to finish the Print Quality check and go to STEP 11.
    • If you can see missing short lines as shown below, press Yes.

     

    Print quality check sheet

     

  5. The Touchscreen asks you if the print quality is OK for black and then the three colors. Following the instructions on the Touchscreen and press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each color.
  6. If you press 2, 3 or 4, the Touchscreen prompts you to start cleaning. Press Start.
  7. After the cleaning procedure is finished, a message asking you to check the Print Quality appears. Press Yes.
  8. Press Start. The machine starts printing the Print Quality Check sheet again.
  9. Once it prints out, check the quality of the four color blocks on the sheet.
  10. The Touchscreen will ask you if the print quality is OK.
    Do one of the following based on the print quality of the check sheet:

     

     

    Cleaning the print head consumes ink. Cleaning the print head more than 5 times uses ink unnecessarily. If you do not see any improvement, contact Brother Customer Service from the "Contact Us".

     
  11. Press Home(Home).
     

Section 2: Checking the Print Alignment

 

  1. Press Ink(Ink) > Improve Print Quality > Alignment.

    You can also press Settings(Settings) > Maintenance > Improve Print Quality > Alignment.

     
  2. Press Next.
  3. Press Up or Down arrow to display the paper size that needs a print alignment adjustment,and then press it.
  4. Press Basic alignment or Advanced alignment.
  5. Load the chosen paper size in the tray, and then press Start.
    The machine prints the Alignment Check Sheet.
    Alignment Check Sheet
      
  6. For the “A” pattern, press Up or Down to display the number of the test print with the least visible vertical stripes (1-9), and then press it (in the example, number 6 is the best choice). Press OK.
  7. Do one of the following:
    • If you chose Basic alignment, repeat the previous step for patterns B to H.
    • If you chose Advanced alignment, repeat the previous step for patterns B to Z.
  8. Press Home(Home).

If the print quality continues to be poor, go to Section 1 to clean the print head.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J2320

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