QL-820NWB
FAQs & Troubleshooting
How to identify your Operating System (OS) for Windows or Mac
To check the operating system (OS) your printer supports, see the [Supported OS ] section.
The latest drivers/utilities compatible with Windows or Mac are available in the [Downloads ] section.
Follow the steps below to check the version/system type of the OS you are using.
For Windows
For Mac
For Windows
The screen may differ depending on the OS you are using.
Check the version of Windows
Check the system type of Windows, 32-bit or 64-bit
Check the version of Windows
Open the "Run " dialog box by one of the following operations:
Right-click (Start ) and select [Run ].
Right-click (Start ) on the desktop and press the "R" key.
Hold down (Windows ) on the keyboard and press the "R" key.
Click [Start ] => [Run ].
Type "winver" in the empty field, and then click [OK ].
The version of your Windows is displayed as shown below.
(These are the screen examples.)
Check the system type of Windows, 32-bit or 64-bit
How to identify the system type differs on the OS version.
Follow the instructions below according to the OS version you are using.
The system type of Windows 11 is 64-bit only.
Windows 10
Windows 8/8.1
Windows XP / Windows Vista / Windows 7
Windows 10
Right-click (For the touch operation, touch and hold) (Start ) on the desktop.
Click [System ].
Click [About ] and check [System type ].
Windows 8/8.1
On the Desktop screen, move the cursor to the upper or lower right corner. The menu bar will appear on the right edge of the Desktop screen.
If the Start screen is on your computer screen, click desktop tile on the Start screen .
Click [Settings ].
Click [PC info ].
The [System ] screen will appear. Check the [System type ].
Windows XP / Windows Vista / Windows 7
Click or [Start ]. Right-click [Computer ] or [My Computer ] and choose [Properties ].
Check [System type ] or [System ].
(Windows XP)
If you are using 64-bit version of Windows XP, "x64 " is displayed in the System Properties . If you are using 32-bit version of Windows XP, the bit is not displayed.
For Mac
Choose [About This Mac ] from the Apple menu.
The version of your Mac is displayed as shown below.
If your question was not answered, have you checked other FAQs?
Have you checked manuals?
If you need further assistance, please contact Brother customer service:
Related Models PJ-722, PJ-762, PJ-763MFi, PJ-773, PT-1650, PT-2100, PT-2300, PT-2700, PT-2730, PT-7600, PT-9500PC, PT-9700PC, PT-D450, PT-D600, PT-D610BT, PT-E550W, PT-E800T, PT-E850TKW, PT-P750W, PT-P900W, QL-1050, QL-500, QL-570, QL-580N, QL-700, QL-720NW, QL-800, QL-810W, QL-820NWB, TD-4000
Content Feedback
To help us improve our support, please provide your feedback below.
Installation Machine Setup Connecting to a Computer Connecting to a Mobile Device Software P-touch Editor (Windows) P-touch Editor (Mac) Printing Apps for Mobile Devices Network Software Machine Operating System Maintenance Installation Network Software P-touch Editor (Windows) P-touch Editor (Mac) Error Messages/LED Indications Apps for Mobile Devices Connecting to a Computer Connecting to a Mobile Device Printing Uninstallation Machine Operating System Installation Apps for Mobile Devices Maintenance Specifications
General Setup Procedures
USB Wired LAN Wireless LAN Wireless Direct Wireless Ad-hoc Connections Bluetooth (Computer Connection)
Bluetooth (Mobile Device Connection) Wi-Fi Mobile Applications Mobile App Compatibility
Numbering Barcodes Layout Add-ins Templates Printing Using the Software Databases
Numbering Barcodes Layout Templates Printing Using the Software
Print Quality/Print Settings Distributed Printing (Windows only) Reduce Tape Margins Layout
Printer Driver Firmware Printer Setting Tool Wireless Device Setup Wizard (Mac only) P-touch Editor Lite LAN (Windows only) P-touch Transfer Manager (Windows only) P-touch Transfer Express
BRAdmin Professional
BRAdmin Light
AirPrint
Reset Procedure Print Printer Settings Managing Your Machine with a Web Browser Printer Setting Tool Power Supply
Operations
Mac Windows Linux
Printer Driver P-touch Address Book P-touch Update Software Printer Setting Tool P-touch Transfer Manager (Windows only) P-touch Transfer Express
Network Settings
Machine Maintenance
Print Quality Media Databases Add-ins Barcodes Error Messages Operations
Operations Cannot Print Print Quality Error Messages Databases
Error Messages on the Machine's Display LED Indications Error Messages on your Computer's Screen
Installation Failure Cannot Print Wi-Fi
Bluetooth Network Settings
Bluetooth Wi-Fi Cannot Print
Cannot Print Print Quality/Print Settings
Reduce Tape Margins Layout Paper/Tape/Label Jam
Machine Power Supply Reset Procedure
Operations
Product Application Consumables&Accessories
Printer Driver P-touch Editor
Software
Software
AirPrint
Brother iPrint&Label
Brother iPrint&Label
Connection
Machine Maintenance
Software
Brother iPrint&Label
Mac
Windows
Linux
Mobile Devices (Apple/Android etc.)