FAQs & Troubleshooting

FAQs & Troubleshooting

When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.

This problem will be solved if you use the latest version of P-touch Editor (Version 5.1.105 or later).
Download and install the latest version of P-touch Editor from the [Downloads] section.


If the issue is not resolved or you will use an older version, refer to the following:

Change the encoding of the file to UTF-8 in the text editor that you are using.

The procedure varies between different text editors.

How to change file encoding in TextEdit:


  1. Open TextEdit.
  2. Click [TextEdit] > [Preferences] in the menu bar.
  3. Click the [Open and Save] tab.
  4. Select "Unicode (UTF-8)" from the drop-down list in "Plain Text File Encoding" > "Saving Files".
    Preferences window
  5. Close the Preferences window.
  6. Open the CSV file again, and then save it.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-2730, PT-9700PC, PT-9800PCN, PT-E550W, PT-P750W, PT-P900W, PT-P950NW, QL-1060N, QL-700, QL-720NW, QL-800

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