FAQs & Troubleshooting

FAQs & Troubleshooting

I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)

For P-touch Editor 5.2:

Update your P-touch Editor to the latest version (5.2.020 or higher).


For P-touch Editor 5.1:

Do the following:


If you cannot open any files from [Open] - [OneDrive]:


  1. Start P-touch Editor and click [Open] - [Computer].
  2. Select [OneDrive] from [Look in] and choose the file you want to open.


If you cannot save any files from [File] - [Save to Web]:


  1. Click [File] -  [Save] or [Save as].
  2. Click [OneDrive], and then click the [Save] button.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-723, PJ-763, PJ-763MFi, PJ-773, PT-2430PC, PT-2730, PT-7600, PT-9700PC, PT-9800PCN, PT-E550W, PT-E800T, PT-E850TKW, PT-P750W, PT-P900W, PT-P950NW, QL-1060N, QL-1100, QL-1110NWB, QL-700, QL-720NW, QL-800, RJ-3150, RJ-4230B, TD-2020, TD-4410D, TD-4420DN

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