FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)

The Add-In function does not support 64 bit editions of Microsoft Office 2010/ 2013/ 2016 (Word, Excel, and Outlook). In the Add-In setting window, the checkboxes for the Microsoft application are grayed out and cannot be checked.


Please use 32 bit editions of Microsoft Office 2010/ 2013/ 2016.

By default, Microsoft Office 2010/ 2013/ 2016 installs the 32 bit version of Office 2010/ 2013/ 2016 even if your computer is running a 64 bit edition of Windows.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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PJ-723, PJ-763, PJ-763MFi, PJ-773, PT-2430PC, PT-2730, PT-7600, PT-9700PC, PT-9800PCN, PT-E550W, PT-E800T, PT-E850TKW, PT-P750W, PT-P900W, PT-P950NW, QL-1060N, QL-1100, QL-1110NWB, QL-700, QL-720NW, QL-800, RJ-3150, RJ-4230B, TD-2020, TD-4410D, TD-4420DN

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