FAQs & Troubleshooting

FAQs & Troubleshooting

Paper is Jammed in the 2-sided Tray

If the machine's control panel or the Status Monitor indicates that there is a jam in the 2-sided paper tray, follow these steps:
  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine.
  3. At the back of the machine, pull the 2‑sided tray completely out of the machine.
  4. Pull the jammed paper out of the machine or out of the 2‑sided tray.
  5. Remove paper that may have jammed under the machine due to static electricity.
  6. If paper is not caught inside the 2-sided tray, open the back cover.

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

  7. Use both hands to gently pull the jammed paper out of the back of the machine.
  8. Close the back cover until it locks in the closed position.
  9. Put the 2-sided tray firmly back in the rear of the machine.
  10. Put the paper tray firmly back in the front of the machine.

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If you need further assistance, please contact Brother customer service:

Related Models

DCP-L5600DN, MFC-L5900DW, MFC-L6900DW

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