FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray (With Video Instructions)

If the machine's control panel or the Status Monitor displays there is a jam in the paper tray, do the following steps:

Click on the image to play the video instructions.

You can see the steps with video clips.

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.
  1. Pull the paper tray completely out of the machine.
  2. Slowly pull out the jammed paper.
    Pulling the jammed paper downward using both hands allows you to remove the paper more easily.
  3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size.
  4. Make sure the paper is below the maximum paper mark (MaximumPaperMark).
  5. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2540DW, MFC-L2700D, MFC-L2700DW, MFC-L2740DW

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