MFC-J5910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:

 

  • Parts of your printed documents or PC-FAX jobs are missing
  • A blue screen appears on your computer screen when you try to print

To be able to print again and use PC-FAX on your Brother machine, click the KBXXXXXXX update link for your Windows 10 version to download the correct patch file provided by Microsoft™: To be able to print again and use PC-FAX on your Brother machine, do the following:

Windows 10 Version Update Version
2004 2004 KB5000802
20H2 KB5000802
1909 KB5000808
1903 KB5000808
1809 1809 KB5000822
1803 KB5000809

 

To check your Windows 10 version, click Start > Settings > Update & Security > View update history.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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