MFC-9970CDW
FAQs & Troubleshooting
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
Currently, Brother software/drivers do not support scanning, PaperPort® or PC faxing in a Windows Server 2003/ Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012 environment. Only printing via network is supported in Windows Server 2003/ Windows Server 2008/ Windows Server 2008 R2/ Windows Server 2012.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-1616NW, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7065DN, DCP-9010CN, DCP-J100, DCP-J105, DCP-L2540DW, DCP-L5600DN, DCP-T500W, DCP-T700W, MFC-1911NW, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-7220, MFC-7860DN, MFC-7860DW, MFC-790CW, MFC-8380DN, MFC-8510DN, MFC-8880DN, MFC-9010CN, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9450CDN, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J2510, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-L2700D, MFC-L2700DW, MFC-L2740DW, MFC-L5900DW, MFC-L6900DW, MFC-L8850CDW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem Security Enhancement Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Paper Loading / Handling Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Cannot Copy Copy Quality Problem Telephone Problem Telephone Operation Telephone Settings Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device) Machine problem Machine Setup / Settings Paper Handling Accessory Installation Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Accessories Cleaning Product Specification Paper Specification Windows Support Macintosh Support Troubleshooting Video Tutorial Video
