MFC-790CW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/05/2022
  • ID: faq00100736_000

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:

 

  • Parts of your printed documents or PC-FAX jobs are missing
  • A blue screen appears on your computer screen when you try to print

To be able to print again and use PC-FAX on your Brother machine, click the KB[version] update link for your Windows 10 version to download the correct patch file provided by Microsoft™: To be able to print again and use PC-FAX on your Brother machine, do the following:

Windows 10 Version Update Version
2004 2004 KB5000802
20H2 KB5000802
1909 KB5000808
1903 KB5000808
1809 1809 KB5000822
1803 KB5000809

 

To check your Windows 10 version, click Start > Settings > Update & Security > View update history.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-145C, DCP-1510, DCP-1601, DCP-1616NW, DCP-165C, DCP-185C, DCP-385C, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7030, DCP-7040, DCP-7055, DCP-7065DN, DCP-9010CN, DCP-B7535DW, DCP-J100, DCP-J105, DCP-J125, DCP-L2540DW, DCP-L3551CDW, DCP-L5600DN, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T700W, DCP-T710W, DCP-T720DW, DCP-T820DW, FAX-1360, FAX-2820, FAX-2840, HL-1110, HL-1201, HL-1211W, HL-2030, HL-2040, HL-2140, HL-2150N, HL-2170W, HL-2240D, HL-2270DW, HL-3150CDN, HL-3170CDW, HL-4040CDN, HL-4040CN, HL-4050CDN, HL-4150CDN, HL-5340D, HL-5470DW, HL-6180DW, HL-7050, HL-B2080DW, HL-L2360DN, HL-L2365DW, HL-L2386DW, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, HL-L8250CDN, HL-L8350CDW, HL-T4000DW, MFC-1810, MFC-1815, MFC-1901, MFC-1905, MFC-1911NW, MFC-250C, MFC-290C, MFC-3360C, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-7220, MFC-7320, MFC-7340, MFC-7360, MFC-7470D, MFC-7860DN, MFC-7860DW, MFC-790CW, MFC-8380DN, MFC-8510DN, MFC-8880DN, MFC-9010CN, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9450CDN, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J200, MFC-J2510, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-L2700D, MFC-L2700DW, MFC-L2740DW, MFC-L2771DW, MFC-L3735CDN, MFC-L3750CDW, MFC-L3770CDW, MFC-L5900DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW

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