ADS-3600W

FAQs & Troubleshooting

FAQs & Troubleshooting

Paper suitable for scanning

Do not load documents that contain multiple page thicknesses, paper qualities, etc.

Standard Paper Length 2.0 in. to 11.7 in. (51 mm to 297 mm)
Width 2.0 in. to 8.5 in. (51 mm to 215.9 mm)
Weight*1 7 lb to 110 lb (27 g/m2 to 413 g/m2)
Thickness 2 mil to 10 mil (0.05 mm to 0.26 mm)
To scan thinner documents, use the Carrier Sheet.
Maximum Number of Pages Up to 50 pages and less than 0.2 in. (5 mm)
Standard Paper Size A4 8.3 in. x 11.7 in. (210 mm x 297 mm)
A5 5.8 in. x 8.3 in. (148 mm x 210 mm)
A6 4.1 in. x 5.8 in. (105 mm x 148 mm)
A7 2.9 in. x 4.1 in. (74 mm x 105 mm)
A8 2.0 in. x 2.9 in. (52 mm x 74 mm)
B5 7.2 in. x 10.1 in. (182 mm x 257 mm)
B6 5.0 in. x 7.2 in. (128 mm x 182 mm)
B7 3.6 in. x 5.0 in. (91 mm x 128 mm)
B8 2.5 in. x 3.6 in. (64 mm x 91 mm)
Legal 8.5 in. x 14 in. (215.9 mm x 355.6 mm)
Mexican Legal 8.5 in. x 13.38 in. (215.9 mm x 339.9 mm)
India Legal 8.46 in. x 13.58 in. (215 mm x 345 mm)
Letter 8.5 in. x 11 in. (215.9 mm x 279.4 mm)

*1: For best performance it is recommended to use a carrier sheet for the following weights: 27-39 g/m2.

 

Thick Paper Length 2.0 in. to 11.7 in. (51 mm to 297 mm)
Width 2.0 in. to 8.5 in. (51 mm to 215.9 mm)
Weight 56 lb to 110 lb (210 g/m2 to 413 g/m2)
Thickness 10 mil to 20 mil (0.26 mm to 0.5 mm)
Maximum Number of Pages Less than 0.2 in. (5 mm)

 

Long Paper Length 11.7 in. to 14.0 in. (297 mm to 355.6 mm)
Width 2.0 in. to 8.5 in. (51 mm to 215.9 mm)
Weight 11 lb to 56 lb (40 g/m2 to 209 g/m2)
Thickness 2 mil to 10 mil (0.06 mm to 0.26 mm)
To scan thinner documents, use the Carrier Sheet.
Maximum Number of Pages Up to 40 pages and less than 0.16 in. (4 mm)
  • To scan a document between 14 in to 196.9 in. (355.6 mm to 5000 mm), choose Long Paper as Scan Size or Document Size in the Settings dialog box.
  • The maximum number of Length will change depending on the resolution and file format when scanning.
Plastic Card Size (ISO) 3.37 in. x 2.13 in. (85.6 mm x 54.0 mm)
Material Plastic (PET)
Type Plastic card such as driver's license or store card
Thickness Up to 55 mil (1.4 mm)
Maximum Number of
Cards
Up to 5 pages and less than 0.2 in. (5.0 mm)

A plastic card can be scanned and saved to your computer as an image file. Choose the Plastic Card Mode check box in the Settings dialog box.

Carrier Sheet Thickness Total thickness of no more than 22.5 mil (0.6 mm) (one 11.25 mil (0.3 mm) document plus the Carrier Sheet)
Maximum Number of
Pages
1 page

A Carrier Sheet can be used when saving the scanned image to your computer. The Carrier Sheet cannot be used when scanning to a USB flash drive. Choose the Carrier Sheet Mode check box in the Settings dialog box.

Unacceptable documents

The following types of documents may not be scanned successfully:

 

  • Documents with a carbon sheet attached
  • Documents written in pencil
  • Documents of uneven thickness, such as envelopes
  • Documents with large wrinkles or curls
  • Documents that use tracing paper
  • Documents that use coated paper
  • Photographs (photographic paper)
  • Documents printed on perforated paper
  • Documents printed on unusually-shaped paper (not square or rectangle)
  • Documents with photos, notes, or stickers affixed to them
  • Documents that use carbonless paper
  • Documents that use loose-leaf paper or any paper with holes in it
  • Documents with paper clips or staples
  • Documents with wet ink
  • Fabrics, metallic sheets, or overhead projector sheets
  • Glossy or mirrored media
  • Documents that exceed recommended thicknesses

Documents recommended for use with the Carrier Sheet

Use the optional Carrier Sheet when you scan the following:

 

  • Documents with a carbon sheet attached
  • Documents written in pencil
  • Documents narrower than 2.0 in. (51 mm) wide
  • Documents shorter than 2.76 in. (70 mm) long
  • Pages thinner than 3 mil (0.08 mm)
  • Documents of uneven thickness, such as envelopes
  • Documents with large wrinkles or curls
  • Bent or damaged documents
  • Documents that use tracing paper
  • Documents that use coated paper
  • Photographs (photographic paper)
  • Documents printed on perforated paper
  • Documents printed on unusually-shaped paper (not square or rectangle)
  • Documents with photos, notes, or stickers affixed to them
  • Documents that use carbonless paper
  • Documents that use loose-leaf paper or any paper with holes in it

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

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