ADS-3600W

FAQs & Troubleshooting

FAQs & Troubleshooting

Can not scan a long document.

Long Paper is not selected for the document size.

Select Long Paper for the document size. If you cannot select Long Paper, set both Auto Deskew and 2-sided Scanning to off.

In addition, when scanning from the machine's Control Panel, set Skip Blank Page to off and set Scan Type to an option other than Auto. Then, you can select Long Paper for the document size.

 

Follow the steps below to change the 2-sided scanning and Auto Deskew settings.

 

NOTE: The screens may differ depending on operating system being used and your Brother machine.

 

(Windows) / (Macintosh)

 

(Windows)

  1. Start ControlCenter4 on your computer.
    • Brother Utilities supported models
      1. Open Brother Utilities.
        • Windows 7 / 10
          Click Start or Start(Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click Start.
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
      2. Select Scan.
      3. Click ControlCenter4.
    • Brother Utilities unsupported models
      Click Start(Start) > All Programs > Brother > XXX-XXXX (your model name) > ControlCenter4.
  2. Display the Scan Settings window.

    [Home Mode]
    Select Custom in the Document Type Options, and then click Custom Settings.
    Display the Scan Settings window

    [Advanced Mode]
    Right-click on the button on the function you are going to use (1), and then click Button Settings (2).
    Display the Scan Settings window

     

  3. Uncheck the 2-sided Scanning box and click Advanced Settings.
    [Home Mode]
    Uncheck the 2-sided Scanning box and click Advanced Settings

    [Advanced Mode]
    * The image may differ depending on which function you select. The image shown below is displayed when you select Image (Scan to Image) for Scan setting in Step 2.

    Uncheck the 2-sided Scanning box and click Advanced Settings

     

  4. Uncheck the Auto Deskew box, and then click OK.

    Uncheck the Auto Deskew box

     

  5. Now Long Paper is displayed at the bottom of the Document Size List and you can select Long Paper.

    Choose Long Paper

 

 

(Macintosh)

  1. Start ControlCenter2 on your computer.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  2. Click the button of the function you are going to use while holding down the Control key.

    Display the Scan Settings window

     

  3. Uncheck the 2-sided Scanning box and click Advanced Settings.

    Uncheck the 2-sided Scanning box and click Advanced Settings

     

  4. Uncheck the Auto Deskew box, and then click OK.

    Uncheck the Auto Deskew box

     

  5. Now Long Paper is displayed at the bottom of the Document Size List and you can select Long Paper.

    Choose Long Paper

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1100W, ADS-1600W, ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

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