ADS-2700W

FAQs & Troubleshooting

FAQs & Troubleshooting

Scanning and Other Problems

Scanning Difficulties

Difficulties Cause Suggestions

TWAIN or WIA errors appear when starting to scan. (Windows®)

The TWAIN or WIA driver has not been selected as the primary source in your scanning application.

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance PaperPort 14SE, click Scan Settings > Select. Select the Brother TWAIN/WIA driver.

TWAIN errors appear when starting to scan. (Mac)

The TWAIN driver has not been selected as the primary source in your scanning application.

Make sure the Brother TWAIN driver is selected as the primary source in your application.

You can also scan documents using the ICA Scanner Driver.

Vertical lines are seen in the scanned image.

Paper dust has accumulated on the surface of the glass strips.

Clean the glass strips inside the machine.

See Related Information: Clean the Scanner and Rollers.

The scanned image is missing.

The Paper Guides are not adjusted to fit the width of the document.

Adjust the Paper Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the centre of the machine as possible. If the document does not feed straight, use the continuous scan option.

The settings are not appropriate for your document. For example, a Letter/A4-sized document was fed when Executive/A5 Letter was selected as the document size.

Make sure the document size settings are appropriate for your document.

Configure the margin settings and adjust the scanning position.

If you use a preset document size, the document skewing cannot be corrected automatically.

Select Auto for Document Size.

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Configure the margin settings and adjust the scanning position.

The scanned image is skewed.

The Paper Guides are not adjusted to fit the width of the document.

Adjust the Paper Guides to fit the width of the document. When Scan Size is set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as close to the centre of the machine as possible. If the document does not feed straight, use the continuous scan option.

The Long Paper setting is selected.

Select a setting other than Long Paper.

Scanning is too slow.

The resolution is not appropriate for your document.

Decrease the scanner resolution.

The document was not fed.

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller.

Clean the Brake Roller and Pick Up Roller. See Related Information: Clean the Scanner and Rollers.

Too many documents are loaded in the ADF at a time.

Make sure the maximum number of pages is appropriate for your document.

See Related Information: Acceptable Documents.

There are foreign objects in the ADF.

Remove any foreign objects or ripped paper from the ADF.

Your media is too thin or too thick.

Make sure your media is acceptable for the machine.

See Related Information: Acceptable Documents.

Remote Setup is in process.

Cancel Remote Setup.

Paper ejection has paused.

Remove any paper from the ADF.

The document is jammed.

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller.

Clean the Brake Roller and Pick Up Roller. See Related Information: Clean the Scanner and Rollers.

There are foreign objects in the ADF.

Remove any foreign objects or ripped paper from the ADF.

Your document is not acceptable for the machine.

Make sure your document is acceptable for the machine.

See Related Information: Acceptable Documents.

The scan quality is poor.

Paper dust has accumulated on the surface of the Pick Up Roller or Brake Roller.

Clean the Brake Roller and Pick Up Roller. See Related Information: Clean the Scanner and Rollers.

Paper dust has accumulated on the surface of the glass strips inside the machine.

Clean the glass strips inside the machine.

See Related Information: Clean the Scanner and Rollers.

The scanner resolution is too low.

Increase the scanner resolution.

Bleedthrough is seen in the scanned data.

The settings are not appropriate for the type of document being scanned.

Select the Remove Bleed-through / Pattern / Remove Background Colour check box.

Colours in the scanned data are dark.

The settings are not appropriate for the type of document being scanned.

Do one of the following:

  • Select the Remove Bleed-through / Pattern / Remove Background Colour check box, and then scan from your computer.
  • Increase the Brightness, and then scan from your computer.
  • Increase the Contrast, and then scan from your computer.
  • Change the Scan Type to Grey or Colour, and then scan from your computer.

A page that is not a blank page is skipped.

  • The document is too light.
  • Skip Blank Page is set to On.

Set Skip Blank Page to Off.

Alternatively, reduce the Skip Blank Page sensitivity.

Cannot scan a long document.

Long Paper is not selected for the document size.

Select Long Paper for the document size. If you cannot select Long Paper, when scanning from the machine’s Control Panel, set Skip Blank Page to Off, set 2-sided Scan to Off and set Scan Type to an option other than Auto. Then, you can select Long Paper for the document size.

A multifeed occurs.

The document is not loaded correctly.

Load your document correctly, and then try again.

Cannot scan.

Secure Function Lock is on.

Contact your administrator to check your Secure Function Lock settings.

See Related Information: Secure Function Lock 3.0.

The Pull Scan option in the Scan from PC dialog box in Web Based Management is disabled.

Enable the Pull Scan option.

Cannot scan to a computer from the machine.

The WIA service is not started. (Windows®)

Brother PushScan is not set.

Start the WIA service. (Windows®)

Set Brother PushScan so that it starts.

Scanning does not start even if I press the Scan Button on the right side of the machine.

(ADS-2700W)

The settings for the first shortcut are incorrect.

Confirm the settings for the first shortcut.

Auto Start Scan does not start.

(ADS-2700W)

The settings for Auto Start Scan (Shortcut 21) are incorrect.

Confirm the settings for Auto Start Scan (Shortcut 21).

Software Difficulties

Difficulties Cause Suggestions

Cannot save the settings in Remote Setup or Web Based Management.

The machine is processing.

Wait until the machine finishes processing, and then try again.

The machine is being configured from the machine’s Control Panel.

Stop configuring the machine from the Control Panel and use Remote Setup or Web Based Management instead.

Cannot start Remote Setup.

The machine is turned off.

Turn the machine on, and then try again.

The machine is not connected to your computer.

Connect the machine to your computer, and then try again.

An error is occurring.

Clear all errors, check the status is Ready on Remote Setup and then try again.

The machine is scanning.

Wait until scanning has finished and try again.

The machine is being configured from the machine’s Control Panel.

Stop configuring the machine from the Control Panel.

Because you pressed the button on the machine before saving the Remote Setup settings, the machine went into Sleep Mode.

Access Remote Setup again and save the settings.

A USB flash drive is inserted into the machine.

Remove the USB flash drive.

The machine is in Sleep Mode (power save mode).

The machine is idle and the amount of time specified by the Sleep Mode setting has elapsed.

Do one of the following:

  • Press .
  • Press . (ADS-2700W)
  • Scan using your computer.
  • Open the Top Cover.
  • Load your document.
  • Touch the screen. (ADS-2700W)
  • Insert/disconnect the USB flash drive.
  • Insert/disconnect the USB cable from the machine or PC.

The machine is not turned on.

The machine was plugged in within 60 seconds after pulling out the plug.

Turn the machine off, wait 60 seconds, and then turn the scanner on.

Your computer cannot find the machine via USB interface.

A USB flash drive is inserted.

Remove the USB flash drive.

The scanner driver is not installed.

Install the scanner driver.

Cannot enter the IP address and Subnet Mask.

(ADS-2700W)

"000.000.000.000." has already been entered.

Press the button to delete the entered information, and then enter the correct information.

The computer has detected a USB flash drive.

A USB flash drive is inserted into the machine and the computer is connected to the machine using a USB cable.

The computer detects the USB flash drive that is inserted into the machine. Remove the USB flash drive so that the computer does not detect it.

Although scanning is allowed by the Secure Function Lock, the Scan Button on the right side of the machine is not available.

(ADS-2700W)

The Scan Button on the machine is not available when the Secure Function Lock is turned on.

Turn off the Secure Function Lock.

I want to restrict to change setting from Remote Setup.

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When you set SFL or Setting Lock is on, Remote Setup can't start by any user.

I want to prevent users from changing settings using Remote Setup.

(ADS-2700W)

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When you turn on the Secure Function Lock or Setting Lock, the users cannot use Remote Setup.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2200, ADS-2700W

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