MFC-990CW
FAQs & Troubleshooting
The edge of glossy paper is smudged.
If the paper is curled as following three images, the edge of the paper may be smudged as it feeds through the printer. Make the paper as flat as possible referring to the steps of "How to make the curled paper flatter".
L : Long side of the paper.S : Short side of the paper.
How to make the curled paper flatter:
With the printing surface face up, roll it lightly in the same direction as the image below.
The printing surface of glossy paper is shiny. Avoid touching the shiny side with your bare hands.
Release the paper. Make sure the paper is flat or only slightly curled in the same way as the images below.
Paper can easily become curled by the change in temperature and humidity. Store paper in its original packaging, and keep it sealed. Keep paper flat and away from moisture, direct sunlight and heat.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-145C, DCP-165C, DCP-185C, DCP-385C, DCP-585CW, DCP-6690CW, DCP-J100, DCP-J105, DCP-J125, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, HL-T4000DW, MFC-250C, MFC-290C, MFC-3360C, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-990CW, MFC-J200, MFC-J2510, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-T4500DW, MFC-T810W, MFC-T910DW
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Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem Security Enhancement Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Paper Loading / Handling Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem Direct Print Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Cannot Copy Copy Quality Problem General Copy Problem Copy Operation Telephone Problem Cordless Handset Problem Telephone Operation Telephone Settings Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device) Machine problem Machine Setup / Settings Paper Handling Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Cleaning Product Specification Windows Support Macintosh Support
The printing surface of glossy paper is shiny. Avoid touching the shiny side with your bare hands.
