DCP-585CW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/07/2018
  • ID: faq00002639_001

I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?

You can install "PaperPort™ 11SE" from the CD-ROM supplied with your machine. Please follow the Step1, 2 and 3 below to install "PaperPort™ 11SE".

There are 3 steps for installing "PaperPort™ 11SE". You need to install 3 kinds of software: PaperPort, Microsoft Visual C++ 2005 Redistributable Package and PaperPort Image Printer.


Step1: Installing PaperPort
 
  1. Put the supplied CD-ROM into your CD-ROM drive. If the Brother screen appears automatically, close the screen.
     
  2. Click on Start and then Computer.
    computer

     

  3. Right-click on CD-ROM icon and select Open.
    open

     

  4. Open the paperport folder and then the program folder. Double-click setup.exe.
    setup.exe

     

  5. The installation will start. Please follow the installation screen directions.

 


Step2: Installing Microsoft Visual C++ 2005 Redistributable Package

Installation steps vary depending on the version of your Windows 7. Please follow the steps below for your Windows 7 version.
 

[For 32bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window


[For 64bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window
     
  3. Open the System64 folder. Double-click vcredist_x64.exe.
    vcredist_x64.exe

     

  4. A window will appear. After finishing installation the window will close.
    window

 


Step3: Installing PaperPort Image Printer

Installation steps vary depending on the version of your Windows 7. Please follow the steps below for your Windows 7 version.

 

[For 32bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the sytem32 folder.
     
  2. Double-click setup.exe.
    PaperPort Image Printer

     

  3. The installation will start. Please follow the installation screen directions.


[For 64bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the system64 folder.
     
  2. Double-click setup.exe.
    PaperPort Image Printer_x64

     

  3. The installation will start. Please follow the installation screen directions.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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