FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray 1 / Jam Tray 2

The LCD names for the paper trays are as follows.

 Tray type  Tray name
 Standard paper tray  TRAY 1
 Optional lower tray  TRAY 2


If a paper jam occurs inside the paper tray, follow these steps:

  1. Pull the paper tray completely out of the machine.


    DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and
    can pinch or entrap your hand.


  2. Use both hands to slowly pull out the jammed paper.


    Pulling out the jammed paper downward allows you to remove the paper easier.


  3. Make sure that the paper is below the maximum paper mark Image. While pressing the green
    paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are
    firmly in the slots.

  4. Put the paper tray firmly back in the machine.

Related FAQs

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Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-4150CDN, HL-4570CDW

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