FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the message "Jam MP Tray" from the LCD display?

To clear paper jams, please follow the steps below.

  1. Remove the paper from the MP Tray.

  2. Remove any jammed paper from in and around the MP tray.
  1. Close the MP tray.
    Then open the front cover and close it to reset the machine.
    Open the MP tray again.

  2. Fan the paper stack, and then put it back in the MP tray.
  1. When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.

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If you need further assistance, please contact Brother customer service:

Related Models

DCP-9040CN, DCP-9042CDN, MFC-9440CN, MFC-9450CDN

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