The paper is jammed in the printer.

If paper becomes jammed, remove the paper according to the following procedure.

 

  1. Gently open the release cover completely.

    paper jam 1
     
  2. Gently pull the paper out of the printer in either direction. 

    paper jam 2
     
  3. Close the release cover.
     
  4. Insert a new sheet of paper and print again. <see the FAQ: How to insert paper>

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773

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