HL-L6400DW
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常見問題&故障排除 |
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
- Parts of your printed documents or PC-FAX jobs are missing
- A blue screen appears on your computer screen when you try to print
To be able to print again and use PC-FAX on your Brother machine, click the KB[version] update link for your Windows 10 version to download the correct patch file provided by Microsoft™:
Windows 10 Version | Update Version |
2004 | KB5000802 |
20H2 | KB5000802 |
1909 | KB5000808 |
1903 | KB5000808 |
1809 | KB5000822 |
1803 | KB5000809 |
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.
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