MFC-J825DW

FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot send a fax using PC-FAX (Windows 10)

For more information about using PC-FAX, refer to below:
> Click here to see how to send a fax using PC-FAX.

If your Brother machine does not start sending a PC-FAX, or if the other party does not receive a PC-FAX, you must update your machine's PC-FAX function.

 

  1. Download the latest PC-FAX Sending Installer:
  2. Once the download is complete, double click on the downloaded file. Follow the on-screen instructions to complete the installation.
  3. Try to send a PC-FAX again.
    • If you still cannot send a PC-FAX, your Brother machine's fax function may not be working correctly.
      Try to send a standard fax using your Brother machine.
    • If you cannot send a standard fax using your Brother machine, the PC-FAX function will not work correctly. For more information, refer to below:
      > Click here to see how to resolve issue sending a fax.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-6490CW, MFC-6890CDW, MFC-7340, MFC-7360, MFC-7450, MFC-7470D, MFC-7840N, MFC-7860DW, MFC-790CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8880DN, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J410, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6710DW, MFC-J825DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.