Model discontinued. This page is no longer updated.

MFC-7420

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 14.11.2018
  • ID: faq00002641_000

I am sharing my Brother machine. I can print but cannot scan.

NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.

 

Firstly please make sure your shared Brother machine is connected as follows:



Network Shared

image

*The device is connected to a network and a central print queue is used to manage all print jobs.

 

In this kind of environment, it's possible to use both print and scan functions from a Server PC, but can print only from other Client PCs.
 

Scanning is possible only from the Brother machine connected directly to your PC.

 


 

 

To use other functions including scanning, we recommend you configure your Brother machine on the network as below:


Peer-to-Peer

image

 

The functions available on the Peer-to-Peer connection vary depending on the machine. For details, we recommend you check the machine specification.

 


 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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