MFC-8370DN
FAQs & Troubleshooting |
When I try to send a fax the message "FAX # Restricted" appears on the display.
This message will appear when you try to send a fax or make an outbound call if the security feature Dial Restrict is turned On.
This feature is included with the Brother machine to prevent users from sending a fax or calling a wrong number by mistake. You can set the machine to restrict dialing by using the dial pad, One Touch or Speed Dial.
There are three settings available for this feature:
Off:
If you choose Off, the machine does not restrict any dialing method.
Enter # Twice:
If you choose Enter # twice, the machine will prompt you to re-enter the number, and then if you re-enter the same number correctly, the machine will start dialing. If you re-enter the wrong the number, The LCD will display the message Fax # Restricted.
On:
If you choose On, the machine will restrict all fax sending and outbound calls.
To adjust this feature, follow one of these steps:
DIAL PAD RESTRICTION - Restricts dialing from the dial pad only
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
- Press Menu, Fax, Dial Restrict, and Dial Pad.
- Press the Up or Down arrow key to choose Off, Enter # Twice or On.
- Press OK.
- Press Stop/Exit.
- Press Menu.
- Press the Up or Down arrow key to display Fax. Press Fax.
- Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
- Press Dial Pad.
- Press Enter # twice, On or Off.
- Press Stop/Exit.
ONE TOUCH RESTRICTION - Restricts dialing using the One Touch keys
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
- Press Menu, Fax, Dial Restrict, and One Touch Dial.
- Press the Up or Down arrow key to choose Off, Enter # Twice or On.
- Press OK.
- Press Stop/Exit.
- Press Menu.
- Press the Up or Down arrow key to display Fax. Press Fax.
- Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
- Press One Touch Dial.
- Press Enter # twice, On or Off.
- Press Stop/Exit.
SPEED DIAL RESTRICTION - Restricts dialing using Speed Dial numbers
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
- Press Menu, Fax, Dial Restrict, and Speed Dial.
- Press the Up or Down arrow key to choose Off, Enter # Twice or On.
- Press OK.
- Press Stop/Exit.
- Press Menu.
- Press the Up or Down arrow key to display Fax. Press Fax.
- Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
- Press Speed Dial.
- Press Enter # twice, On or Off.
- Press Stop/Exit.
- The setting Enter # Twice will not work if you use an external phone or press Hook, Hook/Hold, Hold, Speaker Phone or Tel/R before entering the number. You will not be asked to re-enter the number.
- You can not restrict dialing when you use Redial/Pause.
- If you choose On or Enter # Twice, you can not use the Broadcasting feature and can not combine quick dial number when dialing.