MFC-J3930DW
常見問題&故障排除 |
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
Follow the steps below to solve this problem.
- Log on as an Administrator.
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Open the Command Prompt.
(Windows Vista/ Windows 7)-
Click Start => All Programs => Accessories.
Right click Command Prompt, choose Run as administrator.
- Go to STEP 3.
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On the Start screen, click .
If is not on the Start screen, right-click somewhere on an empty spot (1), and then click, All Apps from the bar (2).
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Right-click on Command Prompt (1), and then click, Run as administrator from the bar (2).
- Go to STEP 3.
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Click Start => (All apps =>) Windows System.
Right click Command Prompt, choose Run as administrator.
- Go to STEP 3.
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Click Start => All Programs => Accessories.
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Enter net stop spooler and press Enter.
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Confirm the Print Spooler Service was stopped.
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Open the PRINTERS folder.
(Windows Vista)
(Windows 7)
(Windows 8)
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Delete all files then close the folder.
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Return to Command Prompt. Enter net start spooler and press Enter.
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Confirm the Print Spooler Service was started.
- Close the Command Prompt.
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Refresh the spooler.
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(Windows Vista)
Click Start => Control Panel => Hardware and Sound => Printers, right click on the printer icon for your Brother machine and select Open.
(Windows 7)
Click Start => Devices and Printers, right click on the printer icon for your Brother machine and select See what's printing.
(Windows 8/ Windows 10)- Open the Control Panel. (Click here to see how to open the Control Panel.)
- Click Hardware and Sound => Devices and Printers.
- Right click on the printer icon for your Brother machine and select See what's printing.
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Click View and select Refresh.
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(Windows Vista)
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