HL-L2320D

FAQs & Troubleshooting

FAQs & Troubleshooting

Jam 2-sided

If the Paper LED is on / the machine's control panel or the Status Monitor displays there is a jam in the 2-sided paper tray, do the following steps.

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
 

  1. Pull the paper tray completely out of the machine.
      
      Pull the paper tray
      
  2. At the back of the machine, pull the 2‑sided tray completely out of the machine.
     
      Pull the 2-sided tray
     
  3. Pull the jammed paper out of the machine or out of the 2‑sided tray.
      
      Pull the jamed paper
     
  4. Remove paper that may have jammed under the machine due to static electricity.   
     
      Remove paper
     
  5. If paper is not caught inside the 2-sided tray, open the back cover.
      
      Open  the back cover
     
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

    Hot surface

  6. Use both hands to gently pull the jammed paper out of the back of the machine.
     
         
    Gentlly pull the jammed paper
      
  7. Close the back cover until it locks in the closed position.
  8. Put the 2-sided tray firmly back in the machine.
  9. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L2320D, HL-L2360DN, HL-L2365DW

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