MFC-9120CN

FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the scanner to improve the copy or fax quality

Follow steps below:


  1. Turn off the machine's power switch. Unplug the telephone line cord first (if applicable), disconnect all cables and then unplug the power cord from the AC power outlet (electrical socket).

  2. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.
clean scanner
  1. In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a soft lint-free cloth moistened with water.
clean scanner in ADF
  1. Plug the machine's power cord back into the AC power outlet (electrical socket) first, and reconnect all cables and telephone line cord (if applicable). Turn on the machine's power switch.

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9010CN, MFC-9120CN, MFC-9320CW

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