MFC-3820CN
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FAQs & Troubleshooting |
I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
To solve the situation, please follow the instructions below.
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Ensure the Brother PC-FAX Receiving software is running.
If the Brother PC-FAX Receiving software is running, you will see a small computer and fax icon located near the clock in your Windows® task bar.
If the Brother PC-FAX Receiving software is not running, click [Start], [Programs] ([All Programs] for Windows® XP), [Brother], [Brother MFL Pro Suite], [PC-FAX Receiving].
The Brother PC-Fax Rx Idle icon will appear in your Taskbar as shown above.
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Right click on the Brother PC-Fax Rx Idle icon by the clock in your taskbar and click PC-Fax Rx Setup.
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The PC-Fax RX Setup dialog box will be displayed. Place your mouse over a plain gray area (NOT OVER A TEXT BOX OR BUTTON), then hold down the Shift key and the Ctrl key (Shift + Ctrl) on you keyboard. While holding these keys down, double click your mouse.
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When the Setting dialog box appears over the PC-Fax RX Setup dialog, release the Shift and Ctrl keys.
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On the Setting dialog box, click the check by RING ONLY to remove the check and click the OK button.
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Click OK on the PC-Fax RX Setup dialog.
Now, if a fax is sent on the distinctive ring line, the Brother PC-FAX Receiving software will receive the fax. If a voice call comes in on the regular line, the PC will no longer answer the call.
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