Model discontinued. This page is no longer updated.

PS-9000

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 03/02/2006
  • ID: faqp00000498_000

"Communication error between PC and P-touch" error message occurs when printing with QL-500/550.

Check if the version of PS-9000 is compatible to the QL-500/550 by following the method below.

  1. Check the PS-9000 packaging to see if QL-500/550 is on the list of applicable types or not.

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  2. Check the label on the back of PS-9000 to see if "V001" or "R002" is written or not.

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  3. Check the version of PS-9000 with the WEB browser.
    If the version number is earlier than Ver.1.2.0, then it is not compatible.

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  • If the version of PS-9000 shows it is not compatible with QL-500/550 a firmware update is necessary to make PS-9000 compatible with the QL-500/550.
  • Download the file from the Download page, then update the PS-9000 by following the Manual/readme.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PS-9000, PS-9000

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