MFC-L6900DW(T)

FAQs & Troubleshooting

FAQs & Troubleshooting

Receive faxes on the computer for Windows (PC-FAX Receive)

If you turn on the PC-Fax Receive feature your machine will store received faxes into memory and send them to your computer automatically. You will then be able to view the received faxes on the computer.

 

Even if you have turned off your computer (at night or on the weekend, for example), your machine will receive and store your faxes in its memory. The number of received faxes that are stored in the memory will appear on the machine's display.

 

To setup PC-Fax Receiving you must turn on PC-Fax Receiving in the Brother software.

 

Click the link for steps:

 

Run Brother's PC-FAX Receive on Your Computer

  1. Do one of the following:

     

    • (Windows XP, Windows Vista and Windows 7)
      Click Start (Start) > All Programs > Brother > Brother Utilities.
      Click the drop-down list and choose your model name (if not already chosen). Click PC-FAX in the left navigation bar, and then click Receive.
       
    • (Windows 8 and Windows 10)
      Launch Brother Utilities (Brother Utilities), and then click the drop-down list and choose your model name (if not already chosen). Click PC-FAX in the left navigation bar, and then click Receive.
  2. Confirm the message and click Yes.
    The PC-FAX Receive window appears. The PC-Fax Receive (Ready) (PC-Fax Receive (Ready)) icon also appears in your computer task tray.

 

Set Up Your Computer for PC-FAX Receiving

  1. Double-click the PC-Fax Receive (Ready) (PC-Fax Receive (Ready)) icon in your computer task tray.
    The PC-FAX Receive window appears.
  2. Click Settings.
  3. Configure these options as needed:
    • Preferences
      Configure to start PC-FAX Receive automatically when you start Windows.
    • Save
      Configure the path to save PC-FAX files and choose the received document format.
    • Upload to
      Configure the path to the SharePoint® server and select the option to upload automatically or manually (available only for Administrators).
    • Device
      Choose the Brother machine that you want to receive PC-FAX.
    • Lock (available only for Administrators)
      Restrict users who do not have administrator privileges from configuring the settings options shown above.

      Settings
  4. Click OK.

 

View Received Messages

Receiving Status
Icon Indicated Status
Standby_No unread messages

Standby mode

No unread messages

Receiving messages Receiving messages
Message received_Unread messages

Messages received

Unread messages

 

  1. Double-click the PC-Fax Receive (Ready) (PC-Fax Receive (Ready)) icon in your computer task tray.
    The PC-FAX Receive window appears.

    PC-FAX Receive window

     

  2. Click any faxes in the list to view them.
  3. When finished, click x in the right top corner of the window to close it.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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MFC-J1300DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5335DW, MFC-J5730DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J6947DW, MFC-J890DW, MFC-J895DW, MFC-L2710DN, MFC-L2710DW, MFC-L2730DW, MFC-L2750DW, MFC-L3710CW, MFC-L3730CDN, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6970DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW(T), MFC-L9577CDW

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