FAQs & Troubleshooting

FAQs & Troubleshooting

I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).

(Windows XP / Windows Vista / Windows 7)

An error message such as ".NET Framework 4 is not installed on your computer" may be displayed when trying to open the Brother TWAIN Driver scan settings.


Microsoft .NET Framework 4 must be installed on your computer.
The installation instructions are available on the download page.
Download Microsoft .NET Framework 4 from:


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2510D, DCP-L2530DW, DCP-L5500DN, DCP-L6600DW, MFC-L2710DN, MFC-L2710DW, MFC-L2730DW, MFC-L2750DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6970DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.