MFC-J415W

FAQs & Troubleshooting

FAQs & Troubleshooting

Can I still receive a fax if I accidentally answer it on an extension or external telephone?

If you mistakenly answer an incoming fax before the Brother machine does, you can still receive the fax.


If you answer a call on an extension telephone and hear a beep every 3 seconds—indicating an automatic fax, or silence—indicating a manual fax, follow these steps to receive the fax:

  1. Press *, 5, 1 on the telephone's dial pad.
  2. Wait until you hear your Brother machine's receiving tones (chirping sounds).
  3. Hang up the telephone's handset. Your Brother machine will receive the fax.

If you answer a call on an external telephone and hear a beep every 3 seconds—indicating an automatic fax, or silence—indicating a manual fax, follow these steps to receive the fax:
  1. Press the Mono Start key or the Colour Start key.
  2. Press 2 on the Brother machine.
  3. Wait until you hear your Brother machine's receiving tones (chirping sounds).
  4. Hang up the telephone's handset. Your Brother machine will receive the fax.

If your Brother machine's Fax Detect function is on, then you do not have to press the Mono Start key or the Colour Start key to receive a fax. Simply wait until you hear your Brother machine's receiving tones, hang up the telephone's handset, and your machine should receive the incoming fax automatically.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW

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