FAQs & Troubleshooting

FAQs & Troubleshooting

Glossy Paper does not feed correctly. What can I do?


This problem is common when using paper that exceeds the recommended thickness for the machine.


To correct the feeding problem, add more paper to the paper tray. If the paper feed does not improve, check the following steps.

Step 1. Check your paper



  • Refer to "User's Guide" in the Manuals section for information on acceptable glossy paper for your Brother machine.

  • To get the best print quality, we suggest using Brother Premium Glossy Paper.

Step 2. Verify the paper is loaded correctly






  • Load glossy paper with the shiny side facing down. The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side.

  • If you are using Brother Premium Glossy Paper, load the Brother glossy paper with the instruction sheet (support sheet provided in the paper packaging) at the bottom of the stack. This helps with this problem.

  • Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray.
    Be careful that you do not push the paper in too far, as it may lift at the back of the tray and cause feed problems.

Step 3. Clean the Paper Pick-up Roller


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Pull the paper tray completely out of the machine.

  2. Unplug the machine from the AC power outlet and open the Jam Clear Cover (1) at the back of the machine.
    Open Cover

  3. Clean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab.
    Clean Roller

  4. Close the Jam Clear Cover. Make sure the cover is closed properly.

  5. Put the paper tray firmly back in the machine.

  6. Re-connect the power cord.

If the problem did not improve, please contact Brother Customer Service from "Contact Us".


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-145C, DCP-163C, DCP-165C, DCP-167C, DCP-195C, DCP-197C, DCP-365CN, DCP-375CW, DCP-377CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-J125, DCP-J315W, DCP-J515W, DCP-J715W, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-990CW, MFC-J265W, MFC-J410, MFC-J415W, MFC-J615W

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