FAQs & Troubleshooting

FAQs & Troubleshooting

When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.

When you run the Firmware update tool or the I-FAX install tool, the following screen appears:


  • If a proxy server is not used to connect to internet, select 'Connect directly'.
  • If you are not sure please ask your system administrator. Or, alternatively, try the following:


[Internet Explorer]

  1. Click 'Tools' and select 'Internet Options...'
  2. Click the 'Connections' tab and click the 'LANSettings...' button
  3. If the 'Use a proxy server for your LAN' option is enabled, your PC is using a proxy server to connect to the internet, in which case, in the Brother Firmware update tool or the I-FAX install tool, click the "Using proxy" option and then enter the Address and Port of the proxy server.


If the 'Use automatic configuration script' option is enabled, speak to your system administrator for the correct proxy information.

For the details of proxy settings, please contact your network administrator.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-110C, DCP-115C, DCP-117C, DCP-120C, DCP-130C, DCP-135C, DCP-310CN, DCP-315CN, DCP-330C, DCP-340CW, DCP-540CN, DCP-7010, DCP-7010L, DCP-7025, DCP-750CW, DCP-8060, DCP-8065DN, DCP-9010CN, FAX-1840C, FAX-1940CN, FAX-2440C, FAX-2920, HL-2030, HL-2035, HL-2040, HL-2070N, HL-5240, HL-5240L, HL-5250DN, HL-5270DN, HL-5280DW, MFC-210C, MFC-215C, MFC-240C, MFC-3240C, MFC-3340CN, MFC-3360C, MFC-410CN, MFC-425CN, MFC-440CN, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-660CN, MFC-7225N, MFC-7420, MFC-7440N, MFC-7460DN, MFC-7820N, MFC-7840W, MFC-7860DW, MFC-820CW, MFC-845CW, MFC-8460N, MFC-8510DN, MFC-8520DN, MFC-8860DN, MFC-8870DW, MFC-8950DW, MFC-8950DWT, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9340CDW, MFC-9420CN, MFC-9460CDN, MFC-9465CDN, MFC-J4420DW, MFC-J4620DW, MFC-J4625DW, MFC-J5320DW, MFC-J5330DW, MFC-J5335DW, MFC-J5620DW, MFC-J5625DW, MFC-J5720DW, MFC-J5730DW, MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6710DW, MFC-J6720DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-L2720DW, MFC-L2740DW, MFC-L5700DN, MFC-L5750DW

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