FAQs & Troubleshooting

FAQs & Troubleshooting

The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?

If the Brother machine was turned off and then turned on again with a paper jam in the back of the machine, the message "Back Cover Open" will appear on the LCD.

To resolve this issue, please refer to the solution, "Paper Jam Rear" error appears on the LCD. What should I do?


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-7010, DCP-7010L, DCP-7025, MFC-7420, MFC-7820N

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