The administrator password has been forgotten and I cannot log in to the VM-100 software.

Delete the VM100DB.vmb file from the database folder (by default, it is stored in C:\Documents and Settings\All Users\Application Data\Brother\VM-100. For Windows Vista, C:ProgramData\Brother\VM-100).


This will delete all your entered data and login details.
Restart the VM-100 software, and the program will prompt you to reconfigure the database path and administrator login details.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.