HL-5170DN

FAQs & Troubleshooting

FAQs & Troubleshooting

An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.

You will need to update the program of the installed driver.


  1. Click here to start downloading the patch file.
  2. Save the file to a "New Folder" on your desktop.
  3. Double click the icon named "brsp2p1" and extract it.
  4. a new file will appear, double click the icon named "Setup.exe" and restart your computer when prompted.
  5. The program has now been changed.

*For Windows® XP SP2 users:
Failed application BRSVC01A.EXE, version x.x.x.x, failed module unknown, version x.x.x.x, fault address 0 x0012e824. ("x" indicates the version number)*For Windows Server 2003 users:
Brsvc01a encountered a problem and needed to close

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2460, HL-2600CN, HL-2700CN, HL-3260N, HL-3450CN, HL-4000CN, HL-4200CN, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, HL-5150D, HL-5170DN, HL-6050DN, HL-7050N, HL-8050N

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