Model discontinued. This page is no longer updated.

HL-5170DN

FAQs & Troubleshooting

FAQs & Troubleshooting

Printouts have a grey background.


Please check the following points:

  • Make sure that you use paper that meets the recommended specifications. 
  • Check the printer's environment - high temperatures and high humidity can increase the amount of background shading.
  • Use a new toner cartridge.
  • Use a new drum unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5130, HL-5140, HL-5150D, HL-5170DN

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