Model discontinued. This page is no longer updated.

The tape got jammed in the printer or the tape got stuck inside the printer.

Remove the jammed tape carefully so as not to damage the printer.

For how to solve the problem when the tape cassette cannot be used or how to remove the jammed tape from the printer, check the following:


  1. Pull the tape cassette straight up from the tape cassette compartment.
    At this time, the tape may come out from the tape cassette.
    Pull up tape cassette

  2. Remove the tape jammed from the printer by pulling it slowly.
    Remove jammed tape

    If the tape is pulled out when removing the cassette, use scissors to cut the tape only when the ink ribbon has not discharged with the tape. And then check that the end of the tape passes through the tape guide, and reinstall the tape cassette.

    Tape Cassette 1. End of tape
    2. Tape guide

Check the following to prevent the tape from jamming in the printer.


  • Do not use a tape cassette when the end of the tape is off the tape guide.
    Check that the end of the tape feeds under the tape guide.

     <Correct State>
    Tape Cassette 1. End of tape
    2. Tape guide
  • Make sure that the underside of the tape cassette is completely touching the base of the compartment.
    If the tape is not installed correctly, the top and base layers of the laminated tape may become misaligned or a tape jam may occur.
    Installing tape cassette

    1.End of tape

    2.Tape exit slot

  • Be sure to use the tape cassette without slack in the ink ribbon.
    If there is slack in the ink ribbon, turn the spool as shown below to remove any slack.
    Spool 1. Spool
  • Do not block the tape slot while printing.

  • Do not cut the tape while printing.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

GL100, GL-200, PT-1000, PT-1005, PT-1010, PT-1080, PT-1090, PT-1230PC, PT-1260, PT-1280, PT-1290, PT-1830, PT-18R, PT-1950, PT-2030, PT-2100, PT-2420PC, PT-2430PC, PT-2450DX, PT-2460, PT-2470, PT-2480, PT-2500PC, PT-2700, PT-2730, PT-3600, PT-550, PT-7100, PT-7500, PT-7600, PT-900, PT-9200DX, PT-9200PC, PT-9400, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-D210, PT-D400, PT-D410, PT-D450, PT-D460BT, PT-D600, PT-D610BT, PT-D800W, PT-E300, PT-E310BT, PT-E550W, PT-E560BT, PT-H110, PT-H200, PT-H300, PT-H500, PT-H75, PT-P300BT, PT-P700, PT-P710BT, PT-P750W, PT-P900W/P900Wc, PT-P950NW, RL-700S

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