FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam

This message would appear if the document was not inserted or fed properly, or was too long. To clear this message, follow the steps listed below.


  1. Open the control panel cover.
  1. Carefully pull the jammed document toward the front of the machine.
  1. Close the control panel cover.
  2. Press Stop/Exit.

If the document jams again, please check the following paper feed rollers.
If there is paper dust, clean the surface of the rollers with a wet lint-free cloth.

NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-2820, FAX-2840, FAX-2920, FAX-2940, MFC-7225N

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.