Please follow the steps below to solve the problem:
NOTE: Illustrations shown below are from representative product and may differ from your Brother machine.
- Pull the paper tray completely out of the machine.
- Use both hands to slowly pull out the jammed paper.
Pulling out the jammed paper downwards allows you to remove the paper more easily.
- Make sure the paper is below the maximum paper mark (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
- Put the paper tray firmly back in the machine.