DCP-J315W

FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot install the printer driver or print in Windows 11.

If the Windows protected print mode is enabled, follow the steps below to turn it off.*

 

  1. Click Start > [Settings] > [Bluetooth & devices] > [Printers & scanners].
     
  2. Scroll down to "Printer preferences" and click [Turn off] under "Windows protected print mode".

    If you see the [Set up] button instead of the [Turn off] button, Windows protected print mode is already off.

    Image
     

  3. When this pop-up window appears, click "Yes".
    Image
     
  4. Close the [Settings] window and try to install the printer driver again. 

Windows protected print mode prevents third-party printer drivers from interacting with the Windows operating system on your computer. If you turn the mode off, you can install (and reinstall) Brother printer drivers. However, other third-party printer drivers can also be installed and interact with the Windows operating system, so care should be taken when turning the mode off.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-145C, DCP-163C, DCP-165C, DCP-167C, DCP-195C, DCP-197C, DCP-365CN, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(E), DCP-J125, DCP-J132W, DCP-J140W, DCP-J152W, DCP-J1800DW, DCP-J315W, DCP-J4110DW, DCP-J4120DW, DCP-J515W, DCP-J525W, DCP-J552DW, DCP-J562DW, DCP-J572DW, DCP-J715W, DCP-J725DW, DCP-J752DW, DCP-J772DW, DCP-J774DW, DCP-J785DW, DCP-J925DW, HL-J6000DW, HL-J6100DW, HL-JF1, HL-S7000DN, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-990CW, MFC-J1010DW, MFC-J1300DW, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J4335DW(XL), MFC-J4340DW(E), MFC-J4410DW, MFC-J4420DW, MFC-J4510DW, MFC-J4535DWXL, MFC-J4540DW(XL), MFC-J4610DW, MFC-J4620DW, MFC-J4625DW, MFC-J470DW, MFC-J4710DW, MFC-J480DW, MFC-J491DW, MFC-J497DW, MFC-J5320DW, MFC-J5330DW, MFC-J5335DW, MFC-J5340DW(E), MFC-J5345DW, MFC-J5625DW, MFC-J5720DW, MFC-J5730DW, MFC-J5740DW, MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J5945DW, MFC-J5955DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6540DW(E), MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J6940DW, MFC-J6945DW, MFC-J6947DW, MFC-J6955DW, MFC-J6957DW, MFC-J6959DW, MFC-J825DW, MFC-J870DW, MFC-J880DW, MFC-J890DW, MFC-J895DW, MFC-J985DW

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