ADS-3600W

FAQs & Troubleshooting

FAQs & Troubleshooting

"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)

We confirmed that Brother Help may prevent shutdown after you update your Windows 10 computers.

 

The Brother Help runs on computer startup. We recommend changing the settings of Brother Help, and then closing Brother Help before shutdown of the computer.

The Brother Help provides links to quickly access the Brother Solutions Center. There is no issue even if you are not running Brother Help.

Follow the steps below to resolve the issue:

 

  1. Click Show hidden icon in the task tray, right-click Brother Help (Brother Help), and then select Settings.
    The Brother Help setting dialog box appears.
    Open Settings dialog
  2. Un-check Run this program when startup, and then click OK.
    Un-check startup
  3. Click Show hidden icon in the task tray, right-click Brother Help (Brother Help), and then select Close.
    The Brother Help will close.
    Close Brother Help
  4. Shutdown the computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1100W, ADS-1600W, ADS-2100, ADS-2100e, ADS-2400N, ADS-2600W, ADS-2600We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-J132W, DCP-J152W, DCP-J4120DW, DCP-J552DW, DCP-J562DW, DCP-J752DW, DCP-J785DW, MFC-J4420DW, MFC-J4620DW, MFC-J4625DW, MFC-J470DW, MFC-J480DW, MFC-J5320DW, MFC-J5330DW, MFC-J5335DW, MFC-J5620DW, MFC-J5625DW, MFC-J5720DW, MFC-J5730DW, MFC-J5920DW, MFC-J5930DW, MFC-J650DW, MFC-J6520DW, MFC-J6530DW, MFC-J6720DW, MFC-J680DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J870DW, MFC-J880DW, MFC-J985DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.