FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)

1. Configure scanner settings

Open the Device Selector and configure scanner settings.
How to launch and use the Device Selector to configure the scanner settings.

If the issue continues, go to step 2 to see how to change the firewall settings


2. Change the firewall settings

  • If you see the message below, click Allow. The firewall settings will be changed. Try to scan to your network location again.

If you see this message screen, click Allow

  • If you do not see this message:
  1. Select System Preferences from the Apple Menu.
  2. Click the Security & Privacy icon, and then click the Firewall tab.
  3. Select Click the lock to make changes. When prompted, enter your administrator password to unlock the Security & Privacy preferences.

    Unlock Security & Privacy preferences

  4. Click Firewall Options.

    If the firewall is turned off, click Turn On Firewall.

    Click Turn On Firewall

  5. Select Automatically allow signed software to receive incoming connections and click the "+" button under the list.

    Click the "+" button at the bottom of the list


  6. Select Macintosh HD > Library > Printers > Brother > Utilities > Server > NETserver or, and then click Add.

    Choose NetServer and click Add

    • If you cannot find the NETserver or folder, install the scanner driver. The latest driver is available in the Downloads section of this page.
    • If your hard drive icon (Macintosh HD icon) is not on the desktop:
      1. Click Finder > Preferences....
      2. In the General tab, select "Hard disks" in the "Show these items on the desktop:"
      3. Close the Finder Preferences window.
        Your hard drive icon will appear on the desktop.
  7. The NETserver application appears in the list. Click OK to close the Security application, and try to scan to your network location again.

Software list


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2100e, ADS-2400N, ADS-2600W, ADS-2600We, ADS-2800W, ADS-3000N, ADS-3600W, DCP-310CN, DCP-315CN, DCP-7010, DCP-7025, DCP-8040, DCP-8045D, MFC-210C, MFC-3320CN, MFC-3340CN, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-7225N, MFC-7420, MFC-7820N, MFC-8220, MFC-8440, MFC-8840D, MFC-8840DN, MFC-9180, MFC-9420CN, MFC-9660, MFC-9760, MFC-9880

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