TJ-4020TN

FAQs & Troubleshooting

FAQs & Troubleshooting

When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)

P-touch Editor does not support UTF-8 encoding.
If you choose UTF-8 encoding when creating CSV files, 3-byte characters (such as the euro sign) may not be displayed correctly.

 

Follow these steps to change the encoding:
 

  1. Right-click the CSV file and select [Open with] > [Notepad].
     
  2. Click [File] - [Save As].
     
  3. Select [ANSI] from the [Encoding] drop-down list and click [Save].

If there are still garbled characters in the file, try changing the file format to Excel (XLSX).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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