The printer does not turn on, so I cannot print.

Check the following:

 

  • Is the Rechargeable Li-ion Battery installed?
    Is the AC Adapter connected to the printer?

    If not, install the Rechargeable Li-ion Battery or connect the AC Adapter to the printer.
     
  • Is the USB Type-C® AC Adapter connected to the printer without the Rechargeable Li-ion Battery being installed?
    Because the USB Type-C AC Adapter is used only for charging the Rechargeable Li-ion Battery, the printer does not turn on or print without the battery being installed. 
    Make sure the Rechargeable Li-ion Battery is installed before turning the printer on.
     
  • Is the remaining charge in the Rechargeable Li-ion Battery low?
    If the remaining charge is low, charge the Rechargeable Li-ion Battery.

If the problem continues, contact Brother customer service.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-822, PJ-823, PJ-862, PJ-863, PJ-883

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