QL-700

FAQs & Troubleshooting

What do the indicator lights mean?

The indicator lights and flashes to indicate the printer's status.

If the status indicator lights or blinks in red when an error occurs, press and hold the power button, cancel the error then try the solution method.

The symbols used in this section explain the meaning of the different indicator colours and patterns:

or or	Indicator is lit in the colour shown
or or	Indicator is flashing in the colour shown
	Indicator is off

Status LED	Condition	Solution
	Power off	-
	The power cord is not inserted correctly	Check that the power cord is inserted. If it is inserted correctly, try plugging it into another electrical outlet.
	Power on	-
	Receiving/Transferring data	-
	The DK Roll compartment cover is open	Close the DK Roll compartment cover correctly.
	Now resetting	-
	Cooling mode	The thermal head or motor is too hot. Wait until the status indicator light stops blinking, then resume printing.
	Now resetting	-
	Boot mode	Turn off the printer and then turn it on again. If the problem still occurs, contact Brother Customer Service.
(once every 1 second)	No Roll	Load the DK Roll. If there is sufficient roll remaining, insert the DK Roll correctly. →Click here to see "How do I install/change the label roll?"
	Roll paper cannot be fed	Insert the end of the DK Roll correctly. Make sure that the DK Roll passes through under the sensor. →Click here to see "How do I install/change the label roll?" If there is not sufficient roll remaining, replace the DK Roll with a new one.
	No media error	Load the DK Roll. →Click here to see "How do I install/change the label roll?"
	Communication error	Turn off the printer and then turn it on again. Make sure that the USB cable between the printer and computer is properly connected, then resume printing.
	Cover open error	Close the DK Roll compartment cover correctly.
(1 second off + flashing twice)	Cutter error	Do not open the DK Roll compartment cover when the cutter is operating. To clear this error, press any button.
	EEPROM error	Turn off the printer and then turn it on again. If the problem still occurs, contact Brother Customer Service.